At Naked Sole, we are committed to ensuring your order is processed and delivered as quickly as possible. Below, you’ll find all the essential details about our shipping services, including processing times, costs, and tracking information.

Shipping Availability

We currently ship within Australia, New Zealand, United States, Canada and United Kingdom.

Order Processing & Shipping Times

• Order Cutoff Time: 5:00 PM (AEST) Monday to Friday. Orders placed after this time will be processed the next business day.
• Handling Time: Orders are packed and dispatched within 1 to 3 business days (Monday to Friday) before being handed over to Australia Post.

Australia

• Standard Shipping: 4-10 business days after dispatch.
• Express Shipping: 3-6 business days after dispatch.

New Zealand

• Standard Shipping: 6-10 business days after dispatch.

United States

• Standard Shipping: 7–12 business days after dispatch

Canada

• Standard Shipping: 8–12 business days after dispatch

United Kingdom

• Standard Shipping: 8–14 business days after dispatch

Note: Delivery times may vary based on location, public holidays, and any unforeseen delays with Australia Post.

Shipping Methods & Costs

All orders are shipped via Australia Post.

• Standard Shipping (Australia): Free for orders over $200AUD. Orders under $200AUD incur a flat rate of $15AUD.
• Express Shipping (Australia): $18AUD flat rate for all orders.
• Standard Shipping (New Zealand): $35AUD flat rate for all orders.
• Standard Shipping (United States): $40AUD flat rate for all orders
• Standard Shipping (Canada): $45AUD flat rate for all orders
• Standard Shipping (United Kingdom): $50AUD flat rate for all orders

International Duties & Taxes

Orders shipped outside of Australia including to the United States, New Zealand, Canada and United Kingdom may be subject to import duties, customs fees, and taxes charged by the destination country.

These charges are not included in your order total and must be paid by the recipient, if applicable.

Naked Sole is not responsible for any customs charges, delays, or refusal of delivery due to unpaid fees.

We recommend checking with your local customs authority before placing an order to avoid any unexpected costs.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. This tracking number can be used to monitor the progress of your delivery. Track your order

Contact Us

If you have any questions regarding shipping and delivery, please contact us:

• Email: hello@nakedsole.com.au
• Phone: +61 1300 904 543
• Address: Suite 294, 18/20 Edinburgh St, Oakleigh South, Victoria 3167, Australia
• Business Hours: Monday to Friday, 9 AM – 5 PM (AEST)

We aim to respond to all enquiries within 1–2 business days.