Return Eligibility

Returns for Australian orders are accepted within 30 days, and international orders within 45 days from the delivery date. Returns outside of these dates will not be accepted. 

Full Price Items 

Items purchased at full price and included in sales are eligible for a refund, exchange, or gift voucher if returned due to a change of mind. Purchases made with a discount code, yet initially full-priced, also qualify for a refund.

Promotional Items 

Items purchased during a promotional period marked on ‘sale’ are eligible for a refund, exchange, or gift voucher if returned due to a change of mind. Purchases made with a discount code, yet initially full-priced, also qualify for a refund.

Final Sale Items

Items labeled as 'final sale' cannot be returned for a change of mind, size swap, style exchange, or for a gift voucher, except in cases of fault.

Returned Item Conditions

All returns must be in an unworn condition and in original packaging. Returned items once received will be inspected by our team and approved at their discretion. If the returned items fail to meet the standards your return will be refused. 

Online Return Process

All online returns need to be registered and approved through our Returns Portal. Unregistered returns will be sent back to customer.

Gift Vouchers 

We do not accept returns for change of mind on gift vouchers. 

Returns and Exchanges Policy

Complimentary Exchanges:
We are pleased to offer complimentary return shipping for all exchanges, ensuring a seamless and cost-free process for our customers.

Refunds:
Please note that all refunds are subject to an $18 handling fee.

International Orders:
Customers are responsible for all shipping costs associated with international orders.

Faulty or Incorrect Items

If your order is not up to our high standards due to a fault or incorrect item, please contact hello@nakedsole.com.au. You'll need to specify the fault, provide a photo, and give detailed information about the issue.

Our product experts will assess and accept returns of faulty merchandise within a reasonable timeframe.

Need More Help?

For further assistance, contact us hello@nakedsole.com or through our Live Chat. Our team is available Monday - Friday, 9am to 5pm AEST.