We accept returns within 30 days of purchase for Australian customers, provided the shoes are unworn and in their original condition.

Full-priced items can be returned for a full refund, excluding shipping or return fees. The return must be made through our Returns Portal within a specified period from the purchase date, and items must be in their original, unused condition.

Exchanges:
Customers are responsible for return shipping costs when exchanging items. Once we receive your item in its original condition, we will process your exchange promptly.

Refunds:
Customers are responsible for return shipping costs. Once your return is received and approved, we will process your refund to the original payment method.

Items on sale during a promotion or with the use of a discount code can be returned for an exchange, gift card or refund. However, items marked as 'final sale' are non-returnable unless they are faulty.

Returns are typically processed within 10 business days after they arrive at our warehouse.

If your order arrives defective or damaged, please contact us immediately for a return or exchange.

Please visit our size guide for information on finding your fit. If you're unsure about your size, our customer service team is available to assist you through our live chat.

We have an easy return and exchange policy. If the shoe doesn't fit, you can return or exchange it following our guidelines found here.

We use a variety of high-quality materials, including genuine leather, suede, and durable synthetic fabrics, ensuring both comfort and longevity.

Proper care is crucial for maintaining the quality of your Naked Sole shoes. Please see our Product Care page for all of our care details.

You can track your order using the tracking number provided in your confirmation email or through our tracking portal here

Order modifications or cancellations can be made if the order hasn't been dispatched. Contact our customer service as soon as possible for assistance.

Estimated Delivery Times

Australia

• Standard Shipping: 3–7 business days after dispatch.
• Express Shipping: 1–4 business days after dispatch.

New Zealand

• Standard Shipping: 7–14 business days after dispatch.

Note: Delivery times may vary based on location, public holidays, and any unforeseen delays with Australia Post.

Once your order is placed, you will receive an email confirmation with your order details. If you do not receive this email, please contact our customer support.

We accept Apple Pay, Google Pay, Visa, Mastercard, Union Pay, Shop Pay, Amex, paypal and offer Afterpay & Zip Pay for flexible installment payments. For international customers, we also accept payments through localized payment methods specific to certain countries.

Enter your promotional code at checkout to apply the discount to your order.

Yes, we support multiple currencies. You can choose to pay in your local currency at checkout. Currency conversion rates will be calculated based on the current exchange rate.

Absolutely. Your security is our top priority your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) and processed directly through a secure Shopify payment gateway.