We accept returns within 30 days of purchase for Australian customers and 45 days for international customers, provided the shoes are unworn and in their original condition.

Full-priced items can be returned for a full refund, excluding shipping or return fees. The return must be made through our Returns Portal within a specified period from the purchase date, and items must be in their original, unused condition.

Complimentary Exchanges:
We are pleased to offer complimentary return shipping for all exchanges, ensuring a seamless and cost-free process for our customers.

Refunds:
Please note that all refunds are subject to an $18 handling fee.

International Orders:
Customers are responsible for all shipping costs associated with international orders.

Items on sale during a promotion or with the use of a discount code can be returned for an exchange, gift card or refund. However, items marked as 'final sale' are non-returnable unless they are faulty.

Returns are typically processed within 10 business days after they arrive at our warehouse.

Share details about your shipping policies, item returns, or customer service.

If your order arrives defective or damaged, please contact us immediately for a return or exchange.

Please visit our size guide for information on finding your fit. If you're unsure about your size, our customer service team is available to assist you through our live chat.

We have an easy return and exchange policy. If the shoe doesn't fit, you can return or exchange it following our guidelines found here.

We use a variety of high-quality materials, including genuine leather, suede, and durable synthetic fabrics, ensuring both comfort and longevity.

Proper care is crucial for maintaining the quality of your Naked Sole shoes. Please see our Product Care page for all of our care details.

You can track your order using the tracking number provided in your confirmation email

Order modifications or cancellations can be made if the order hasn't been dispatched. Contact our customer service as soon as possible for assistance.

Shipping times vary depending on your location. Typically, it takes 3-5 business days for domestic and 7-14 days for international shipping.

Once your order is placed, you will receive an email confirmation with your order details. If you do not receive this email, please contact our customer support.

We accept Apple Pay, Google Pay, Visa, Mastercard, Union Pay, Shop Pay, Amex, paypal and offer Afterpay & Zip Pay for flexible installment payments. For international customers, we also accept payments through localized payment methods specific to certain countries.

Enter your promotional code at checkout to apply the discount to your order.

Yes, we support multiple currencies. You can choose to pay in your local currency at checkout. Currency conversion rates will be calculated based on the current exchange rate.

Absolutely. Your security is our top priority your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) and processed directly through a secure Shopify payment gateway.