Refund policy

At Naked Sole, we are committed to customer satisfaction. If you are not completely happy with your purchase, you may be eligible for a refund under the conditions outlined below.

 

Eligibility for a Refund

We offer refunds in accordance with Australian Consumer Law and our store policies. You may request a refund if:

  • The item is faulty, defective, or significantly different from the description.
  • The item is returned unused, in original condition, and in its original packaging within 30 days of delivery.
  • Proof of purchase is provided.

Change of mind returns are not eligible for a refund but may qualify for an exchange or store credit if they meet our return conditions.

 

How to Request a Refund

To initiate a refund, visit our Returns & Exchanges Portal.

Once your refund request is approved, you will receive:

  • Instructions on how and where to send your item.
  • Return address details.

Customers are responsible for return shipping costs, except in cases where the item is faulty or incorrect. We recommend using a trackable shipping service, as Naked Sole is not responsible for lost or undelivered return shipments.

Please note: Items sent back without first requesting a return through our portal will not be accepted.

 

Refund Processing Time
  • Once your return is received and approved, your refund will be processed within 10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable, except for faulty or incorrect items.

 

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card provider, as processing times may vary.
  3. If more than 15 business days have passed since approval, contact us at hello@nakedsole.com.au.

 

Non-Refundable Items

The following items cannot be refunded:

  • Items that are worn, used, or not in original condition.
  • Items marked 'Final Sale' and gift cards.
  • Items returned more than 30 days after delivery.

 

Contact Us

For any refund-related enquiries, please contact us:

Email: hello@nakedsole.com.au
Phone: +61 1300 904 543
Address: Suite 294, 18/20 Edinburgh St, Oakleigh South, Victoria 3167, Australia
Business Hours: Monday to Friday, 9 AM – 5 PM (AEST)

Naked Sole Pty Ltd
ABN: 61 665 879 283