At Naked Sole, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below.

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

• Items must be unworn, unused, and in their original condition.
• Items must be returned with original packaging and tags.
• Proof of purchase is required.

Returns requested after 30 days will not be accepted.

Start a Return

To initiate a return, visit our Returns & Exchanges Portal.

Once your return is approved, you will receive:

• Instructions on how and where to send your item.
• Return address details.

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure safe delivery.

Please note: Items sent back without first requesting a return through our portal will not be accepted.

If you experience any issues with the return process, please contact us at hello@nakedsole.com.au.

Damaged, Incorrect, or Faulty Items

If you receive a damaged, defective, or incorrect item, please inspect your order upon arrival and contact us immediately at hello@nakedsole.com.au so we can resolve the issue.

Under Australian Consumer Law, you may be entitled to a replacement, refund, or repair if the item is faulty or does not perform as expected.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, used, or are not in their original condition.
• Items marked 'Final Sale' and gift cards.
• Items returned more than 30 days after delivery.

If you are unsure whether your item qualifies for a return, please contact us at hello@nakedsole.com.au.

Exchanges

The fastest way to get a different size or style is to return the original item and place a new order. Once we approve your return, you can purchase the new item separately.

To request an exchange, visit our Returns & Exchanges Portal.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 10 business days.
• Shipping costs are non-refundable unless the item is faulty or incorrect.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card provider, as processing times may vary.
3. If more than 15 business days have passed since we approved your return, contact us at hello@nakedsole.com.au.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance.
• Naked Sole is not responsible for lost or undelivered return shipments.

Contact Us

For any questions regarding returns and exchanges, please contact us:

Email: hello@nakedsole.com.au
Phone: +61 1300 904 543
Address: Suite 294, 18/20 Edinburgh St, Oakleigh South, Victoria 3167, Australia
Business Hours: Monday to Friday, 9 AM – 5 PM (AEST)

We aim to respond within 1–2 business days.